Does Your Team Workspace Help Your Employees Communicate?
Your team workspace is a place for your people to perform. It really has no other purpose… To quote the great designer Charles Eames – ‘work is a verb, not a place’. Your office space is really a tool to help you to get more from your people.
It’s time to stop viewing our office space as just a place to do work, and start to think of it as your greatest communication tool.
There is a strong correlation between the motivation and attitude of a workforce and their organisation’s working environment. Perhaps even more so than higher wages and other staff perks. In a recent survey, over 95% of individuals stated that their working environment was a direct reflection of what their manager thought of them.
Arguably, the most important purpose of a team workspace is to promote open and easy communication – both internally and externally.
Internal communication is widely influenced by your internal environment. A typical office would consist of banks of desks or cubicles and perhaps a meeting or boardroom. Users of the space are most likely to tread a path from the front door, to their desk and back again every day. Perhaps visiting the coffee machine or meeting rooms on odd occasions. A more agile office environment, however, would offer its users a variety of different spaces to suit the tasks they are doing.
Today’s team workspace and offices are crafted to promote collaboration and chance meetings. Situating the tea point centrally in the office space, for example, is a great way to get people to mix and socialise more freely. By promoting collaboration and the sharing of ideas, many companies are finding that they are better equipped to face the challenges of today’s business environment.
External communications, on the other hand, are only as strong as your internal communications. To quote Stephen Covey – “Always treat your employees exactly as you want them to treat your best customers.” Your brand is only as strong as the people that work there, and it’s important that all of your employees are giving excellent customer service. A highly engaged workforce benefiting from a superior team workspace will collect more loyal customers.
For organisations that have clients visiting their office space, the quality of your working environment is also a brand ambassador. Ensuring that the quality of your office furniture and team workspace matches the way you seek to present yourself to your customers will help to enforce your brand and promote customer loyalty.